Refund & Repayment Policy for Hatfield & McCoy DTF

At Hatfield & McCoy DTF, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, please review our refund and repayment policy below.

Refunds:

  • If you are not satisfied with your purchase, you may request a refund within 30 days of receiving your order.
  • To be eligible for a refund, items must be unused, undamaged, and in their original packaging.
  • Refunds will be issued to the original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.

Return Process:

  • To initiate a return, please contact us at HatfieldandMcCoyDTF@gmail.com with your order number and reason for return. We will provide you with a return authorization and instructions.
  • Customers are responsible for the return shipping costs, unless the item is damaged or defective upon receipt.

Exchanges:

  • If you would like to exchange an item for a different size, color, or product, please contact us within 30 days of receiving your order. We will assist with the exchange process based on availability.

Damaged or Defective Items:

  • If your item arrives damaged or defective, please notify us within 7 days of receiving your order. We will assist you in either refunding or replacing the item at no additional cost.

Non-Refundable Items:

  • Custom or personalized items, digital downloads, or sale items may not be eligible for a refund unless they arrive damaged or defective.

Repayment:

  • If you are eligible for a repayment due to a refund, it will be processed to your original payment method within 5-7 business days after we receive the returned item.

Changes to Policy:

  • We reserve the right to update or change this refund and repayment policy at any time. Please check this page regularly for any updates.

Contact Us:

Thank you for shopping with Hatfield & McCoy DTF!