DRAFT — No Refunds & Order Resolution Policy

Updated October 20, 2026

No refunds — we work to make it right

We do not offer refunds, except where required by law. If there is a problem with your order, please contact us so we can review it and work with you to make it right.

Please contact hatfieldmccoydtf1@gmail.com with your order number, a description of the issue and relevant photos before sending an item back. We will review your order and work with you toward an appropriate solution, which may include correcting or reprinting affected items. Please contact us before returning any items.

Custom artwork and proof approval

Review names, spelling, dates, numbers, colors, placement, sizing and all design details before submitting artwork or approving a proof. For print-as-submitted orders, the customer is responsible for errors already present in the submitted file, including low resolution, unwanted backgrounds and visible artwork defects.

For custom apparel, if an error was visible in a proof you approved, you are responsible for the reprint cost. If our production or artwork-preparation error causes the finished custom apparel to differ from your approved proof, we will correct or reprint the affected item, consistent with our custom apparel ordering terms.

Builder warnings and customer-supplied artwork

Customers must review all artwork warnings, marked issues, previews and required acknowledgments displayed by the website or gang sheet builder before submitting an order. If a low-DPI or low-resolution warning appears, correct the artwork before ordering or understand that proceeding may result in blurry or pixelated printing.

For print-as-submitted orders, Hatfield McCoy DTF is not responsible for print-quality problems caused by customer-supplied low-resolution artwork or errors in the submitted file, including unwanted backgrounds, stray pixels, white halos, spelling errors, incorrect sizes or layout mistakes. Proceeding despite a warning does not include artwork correction or a free reprint for the flagged issue. Customers are responsible for reviewing their entire design even when no warning appears; automated checks may not detect every problem.

This does not exclude responsibility for our own production errors or limit rights required by law.

Changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We will check its production status and confirm what is possible. A request is not confirmation that production has stopped.

Damaged, incorrect or defective items

Contact us with photos and your order number so we can assess the issue and arrange an appropriate resolution. Please retain the item and packaging while we review it. Nothing in this policy limits rights or remedies provided by applicable law.